SERVPRO of Lexington-Bedford Employee Photos

Steve Taylor

Steve Taylor

Steve Taylor is the Owner and General Manager of two SERVPRO franchises. Steve's parents, Lee and Barbara Taylor, bought the SERVPRO of Lexington-Bedford franchise in 1984. Steve started working there as a Production Technician during school vacations and became a Crew Chief in 1987. In the decades since then, Steve has risen through the ranks and performed in some capacity on thousands of home and business cleanups. Steve has received over 20 certifications from the IICRC, ASCR, IQIA, and DDI, including Applied Structural Drying, Applied Microbial Remediation, Master Water Restorer, and Master Fire & Smoke Restorer.

Upon his parent’s retirement in 2014, Steve assumed full control of the Lexington-Bedford franchise. He then bought a second SERVPRO franchise and moved the office to Waltham, Mass. In 2016, he established his residence in Waltham as well. Steve now focuses on growing his franchises, developing and managing his team of highly trained professionals, and creating great business relationships.

Dave Taylor

Dave Taylor

Operations Manager Dave Taylor has decades of experience working for SERVPRO of Lexington-Bedford. His parents Lee and Barbara Taylor purchased the franchise in 1984, and Dave started working there as a Production Technician shortly thereafter. In addition to his many industry certifications, Dave has distinguished himself as an expert in the Xactimate property claim estimating program and the various ASTI/IICRC standards applicable to the restoration industry.  

Dave lives in Londonderry, NH with his wife, son, and daughter. Outside of SERVPRO, he is the sound engineer and light technician for Joshua Tree, a U2 tribute band.

Tammi Kibler

Tammi Kibler

Sales and Marketing Manager Tammi Kibler joined our franchise in 2014. Tammi previously served in the U.S. Army as a Preventative Medicine Specialist. Other previous experiences include: Freelance marketing writer, Insurance Quality Manager, and Freight Area Supervisor. In her spare time she enjoys reading, writing, and cooking. 

Tammi's favorite part of working at SERVPRO is "Meeting people from various backgrounds and occupations, and learning more about them." She also takes pride in helping local businesses prepare for emergencies.

WOW Award - December 2015 & January 2017

Samantha Ramos

Samantha Ramos

Office Manager Samantha Ramos has been with our franchise since 2016. Samantha is originally from The Bronx, NYC and moved to Massachusetts in 2011. She enjoys listening to music and creating digital art as well as cooking and eating.

When asked about her favorite part of SERVPRO, Samantha said, “Not only do I enjoy helping the staff with anything they need, but the fact that we all work together to restore homes and businesses is what makes everything really worthwhile.”

W.O.W. Award - September 2016, February 2017, June 2018

Nicholas Sturgeon

Nicholas Sturgeon

Nick joined our franchise in November 2016 as the Job File Coordinator and trained under Dave Taylor. He quickly became the recipient of the company’s W.O.W. Award in recognition of his rapid learning and flexibility. He has since taken on many roles for our franchise including Priority Response for fires, Production Manager Trainer and assisting the Administrative Assistant. He is certified as a Water Damage Restoration Technician (WRT) and a Fire and Smoke Restoration Technician (FSRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Prior to SERVPRO, Nick was an EMT and a Firefighter for 7 years. He was also on the Safety Compliance Committee of a paper mill in Northern Vermont. 

Nick grew up in Waltham and he is a great resource to us as he knows many businesses, homeowners, and municipal employees in the city. Outside of work, Nick is a dedicated single parent to his daughter. They love fitness, healthy living, and dancing, though Nick prefers Salsa to his daughter’s Ballet.

Alan Murphy

Alan Murphy

Alan Murphy has worked in the restoration industry since 2006. He joined our franchise in 2014 and was promoted to Assistant Production Manager in 2017.

Alan holds the following industry certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), and Trauma and Crime Scene Technician (TCST).

When asked what his favorite part of SERVPRO was he said, "I enjoy helping the community. Whether it's families or businesses, I always try to leave a positive, lasting impression."

Outside of work, Alan enjoys playing video games and taking care of his dogs.

Tech of the Month - October 2015

Jason Estabrook

Jason Estabrook

Our Crew Chief Jason originally hails from North Carolina. He has been with the SERVPRO company for the past three years and has been working with the Lexington-Bedford and Waltham/Weston/Watertown/Wayland franchises for close to a year and a half. He has also been our winner of April's Tech of the Month W.O.W award.

Outside of "meeting new people everyday and being able to continue building relationships with previous customers" Jason enjoys spending time with his daughter. 

Jordan Magda

Jordan Magda

Jordan is the Sales and Marketing Representative for Waltham. Jordan graduated from Georgia Southern University and has been working in Sales and Marketing for 5 years. Jordan is fairly new to the Northeast and has lived in Chicago, Atlanta, and Nashville prior to Massachusetts. His passions are religiously watching Chicago sports and almost anything to do with cars. He lives in Boston with his girlfriend and dog. At work, he enjoys connecting with the Waltham community and helping local businesses in their times of need.

WOW Award - March 2018

Marcus Swift

Marcus Swift

Marcus is the Sales and Marketing Representative for Watertown, Wayland, and Weston. Marcus graduated from the University Of Rhode Island and has been working in Sales and Marketing for a year. Marcus has recently moved to Massachusetts after previously living in Rhode Island and Spain for a short period of time. His passions are boxing to stay fit, traveling, and reading when he has the time. At work, Marcus enjoys meeting and building relationships with many diverse backgrounds within the Watertown, Wayland, and Weston communities.

Marcus recently completed the Facilitator Training Program and has been awarded a certificate for his presentation skills.

Ryan Donald

Ryan Donald

Crew Chief Ryan Donald came to SERVPRO in 2016 from a background in construction and cleaning. He is IICRC-certified as a Water Damage Restoration Technician (WRT).

Ryan has won our Tech of the Month Award twice, and our W.O.W. Award once.

Outside of work, Ryan is an avid paintball player and sports fan. His favorite teams include the Lakers, the Patriots, the Red Sox, and the Gators. Ryan comes from a large Italian/Irish family with over 300 members, and he is a proud papa to two amazing German Shepherds.

Frank Arias

Frank Arias

Production Manager Frank Arias has worked in restoration since 1999 and joined our franchise in 2017. 

Frank holds the following industry certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), Applied Structural Drying Technician (ASD), and Odor Control Technician (OCT). 

Born and raised in New York City, Frank moved to Boston in 1995. Despite his decades in Massachusetts, Frank is--and always will be--a Yankees fan.