Recent Posts

Who Do You Call When You Are in Florida and Your Pipes Burst in Massachusetts?

9/22/2017 (Permalink)

Water Damage Who Do You Call When You Are in Florida and Your Pipes Burst in Massachusetts? “It was just such a great experience with SERVPRO."

Imagine you are in Florida when your pipes burst in Massachusetts. Who do you call? Who can you trust to help you in your time of need?

Water Damage Professionals

When Tony and Myra Morosco had this experience, they called in SERVPRO® of Lexington-Bedford. They were so pleased with the job we did cleaning up the water damage, they agreed to appear in our customer testimonial video. 

In Tony’s words, “We were in Florida. The house was flooded. Pipes burst in the upstairs bathroom. It was a disaster.

“The plaster and the walls in the living room were down. It worked its way down into my office where I had a lot of my golf memorabilia. I’ve been collecting golf books for almost fifty years. They were a disaster.”

Not Things, Memories

Myra adds, “I got a call from Dave, and he was such a comfort to talk to because he was just so patient. And when you have a loss, it’s really important someone understand what you’re going through. It’s more than things. It’s memories.”

“More than things,” we hear this from customers every day. The objects they trust us to restore are valuable to them and contain memories that cannot be replaced.

Who Would You Recommend?

Here at SERVPRO® of Lexington-Bedford we specialize in minimizing the damage caused by broken pipes, basement flooding, and hot water heater failures, so all you remember is the great water restoration experience you had.  As Tony says, “It was just such a great experience with SERVPRO. I wouldn’t recommend anyone else.”

If you have used our services and agree with Tony Morosco, call our office and let us know. We would love to record your testimonial.

Mold Remediation in a Lincoln Attic

9/7/2017 (Permalink)

Mold Remediation Mold Remediation in a Lincoln Attic Attic microbial growth before and after remediation

Mold grows wherever it has the proper combination of moisture, temperature, and organic matter. Attics are a common area of concern when they are not properly ventilated. Moisture and heat accumulate, and building materials provide food for the microbes.

Lincoln Attic Mold

Here at SERVPRO® of Lexington-Bedford, we frequently respond to calls regarding mold growth, particularly during humid summer months. In July, we were called to provide an estimate for the attic of a commercial building in Lincoln, Mass.

Upon arrival, our estimator found microbial growth on the wooden walls and ceiling of the attic. He prepared a free estimate for remediation, and the organization hired us to complete the job.

First Step – Contain the Contamination

The first step in a mold remediation job is to contain the area so that none of the spores get transferred to other parts of the building. We contained the contamination by setting up a barrier and using a negative air machine to draw air in without allowing it to flow out of the area.

Next step – Remove the Contaminants

This job involved HEPA vacuuming then cleaning the affected surfaces. We also used a HEPA-filtered air scrubber to remove airborne particulates including microbial spores and bacteria. With the negative air situation already established, we were able to cycle through all the air in the attic.

Final step – Apply Anti-Microbial Solution

We finished this mold remediation job by applying an all-natural anti-microbial solution to deter future microbial growth.

Remember, SERVPRO offers free estimates. If you see mold in your attic, our certified technicians have the training and expertise to remediate the situation. We are always “Here to Help.”

It Is Never too Early to Plan Ahead

9/1/2017 (Permalink)

Storm Damage It Is Never too Early to Plan Ahead September is National Preparedness Month (courtesy of FEMA.gov)

September is National Preparedness Month. This year, the havoc in Houston reminds us all of how important preparation can be.

Here at SERVPRO we see the devastating effects of disasters on a regular basis. We know you cannot plan to avoid disasters, but you can plan to be ready in the event of one.

Create an Emergency Ready Profile

We recommend everyone take a few minutes to download the Ready App and create an Emergency Ready Profile (ERP) for their home and business. In fact, we will even send a marketing representative to your business to help you create a commercial ERP.

The Ready App will guide you through the process of identifying utility shutoffs and gathering contact information for emergency services and other key partners for restoring your property following a disaster. With this app on your smartphone, you will always have this information at your fingertips.

Make a Plan

Does everyone in your home know how to evacuate safely in the event of an emergency? Do they all know where to gather away from danger? Do they know how to keep in touch if they get separated?

Ready.gov recommends you make a plan and review it on a regular basis so that everyone knows how to respond to an event and communicate in the aftermath.

Assemble an Emergency Kit

Take some time to gather the things you might need in an emergency. Batteries, flashlights, a radio and first aid kit are important to keep on hand. Some families will need to consider prescriptions, diapers, and pet food.

You should also think about where you should store personal records and financial documents. If you had to leave quickly, could you grab these things and go?

Review Your Insurance Policies

Make sure you understand your coverages. Talk to an agent who can explain your policies in language you understand and consider whether your family or property need better protections.

You cannot prevent disasters, but you can lessen their effect by making good plans ahead of time. And if disaster should strike, please call SERVPRO to help make it “Like it never even happened.”

Why a Brighton Pizza Shop Chose SERVPRO for Fire Restoration

8/31/2017 (Permalink)

Fire Damage Why a Brighton Pizza Shop Chose SERVPRO for Fire Restoration Fires can shut down restaurants for days. Call SERVPRO to get back in business ASAP.

Fires can shut down restaurants for days. Soot must be removed from affected surfaces, fumes must be deodorized, and any water damage must be cleaned and dried.

Many city health departments will require a health inspection before allowing a restaurant to reopen after a fire.

Our franchise professionals have the experience and Institute of Inspection Cleaning and Certification (IICRC) certifications to properly assist restaurants in reopening as quickly as possible.

Time Is Money

When a restaurant is closed for a meal, every minute is lost revenue for the business. Most restaurants run on a slim margin and cannot recoup money lost when forced to close. Employees also suffer a loss when they cannot work.

At SERVPRO® of Lexington-Bedford, we make every effort to restore a business following a fire as soon as possible to reduce the financial impact on owners and employees.

Brighton Pizza Shop

Last spring, the exterior shingles on a Brighton, Mass. pizza shop caught fire during lunch, contaminating two levels of the restaurant. The Boston Board of Health closed the pizza shop until it could pass inspection.

The owner had only one question, “Can you have my shop ready for inspection tomorrow at 10:00 a.m.?”

Our IICRC-certified technicians worked into the night:

  • Cleaned all surfaces to remove soot
  • Deodorized with thermal fog
  • Scrubbed the air with HEPA-filtered devices
  • Cleaned the ducts and HVAC system

We also sent a crew to stand by during the health inspection in case the inspector raised any issues. The inspector was satisfied with the cleaning and deodorizing and permitted the restaurant to open the morning after the fire.

Hire SERVPRO for Fire Restoration

When your restaurant needs to get back in business quickly following a fire, call our office at 781-861-0500. We will make it “Like it never even happened.”

Tips for Mold in Your Home

7/12/2017 (Permalink)

Again, mold is EVERYWHERE! But here are some tips to help you rid of unnecessary mold. 

  • Fix water problems! Without moisture, mold cannot grow so don't feed it. If you see water damage get it fixed immediately!
  • Keep the materials dry - stay aware by using your sense of smell also
  • Control the humidity by keeping levels below 60%
  • Ventilate "wet" rooms such as bathrooms and kitchens
  • Change filters for your air condition or dehumidifier
  • Toss moldy items - while some material can be saved they usually are not worth it. Keeping these items around can affect other items as well as make the air quality poorer
  • Limit houseplants or refrain from over-watering them
  • If the mold is visible remediate mold. Give us a call at 781.861.0500 to get a free estimate for your mold remediation. Our SERVPRO technicians are certified to remove mold from residential and commercial properties whether it be an attic, basement, bathroom or even crawlspace!

Building Safety

6/14/2017 (Permalink)

The International Code Council wants to keep people aware of "what it takes to create safe, resilient, affordable, and energy-efficient homes and buildings."

Here are some tips they offer in regards to Disaster Safety & Mitigation:

  • If you live in a high wind or hurricane prone area and do not have tested and code-approved shutters for protection from windbourne debris, consider temporarily protecting your doors and windows by mounting exterior grade, 7/16" minimum thickness plywood and fastening into place. Visit www.flash.org for detailed instructions on how to use plywood for emergency board-up
  • Consider building or retrofitting to create a tornado-safe room in your home. Follow ICC/NSSA 500 Standard for detailed construction information and to ensure you achieve the highest level of protection for your family
  • In wildfire prone areas, remove fine (dead grass, leaves, etc) and coarse fuels (dead twigs, branches, etc.) within 30 feet of a building to create a survivable space in case of wildfire. Be sure to remove dry leaf and pine litter from roofs, rain gutters, decks and walkways. Follow ICC's International Wildland-Urban Interface Code for detailed requirements. 
  • Flooded roads could have significant damage hidden by floodwaters. Never drive through floodwaters or on flooded roads. Do not attempt to cross a flowing stream. It only takes 6 inches of fast flowing water to sweep you off your feet and two feet of water to move an SUV-sized vehicle. 

Protect yourself from the storm

6/13/2017 (Permalink)

As storm season approaches, it is important to keep your property safe as well as your loved ones. Here are some tips to take into account: 

  • Have a communication plan is very important! 
  • Prepare an emergency supply kit* including a battery-powered NOAA Weather Radio
  • Post pone outdoor activities and secure any outdoor objects that can become airborne
  • Don't use corded phones or electronics that plug in
  • Seek shelter in a home, building or hard top automobile
  • Avoid windows and doors, don't lie on concrete and stay off porches
  • Steer clear of open isolated structures

After the storm:

  • Avoid storm damaged areas such as downed power lines
  • Do not try to drive through a flooded roadway
  • Replenish your emergency supplies and repair property damage

*Follow this link to learn more about Building An Emergency Kit

Commercial Help

6/7/2017 (Permalink)

While SERVPRO is mostly known for residential water and fire restoration, it is important to know that we can also handle commercial losses! Those losses go beyond just water and fire though as we remediate mold as well as provide general cleaning services.

We know when emergencies happen there is a lot at stake -- especially at commercial properties! Why not have help at your fingertips with SERVPRO's Ready App!

Use this for your home and business, as a owner, property manager, risk manager and facility management. When you create an Emergency Ready Profile (ERP) using the Ready App it gives us access to critical facility information that helps speed up our response time.

If you want helping setting up an ERP, call us at 781-647-9100 and we can set up to have one of our Marketing Representatives walk you through the process!

Sump Pumps

5/3/2017 (Permalink)

During this past spring, we got to learn a bit about sump pumps!

Sump pumps are usually located in the basement of many properties, both residential and commercial. The purpose of the sump pump is to relocate water from flooding away from the property. What many of our customers experienced was due to the water tables being low and then rapidly rising due to the wet weather (rain and snow).

While there is no size disaster we cannot restore, it is important to know as a property owner what your insurance does and does NOT cover! While many of our customers were covered, some of them had no coverage at all because they never purchased a sump pump rider on top of the insurance policy! 

Make sure when you are purchasing a property and an insurance policy, that you are paying for an insurance that will cover all different attractions in you home. It's a true bummer to have damage to your property and then find out you have no coverage like you assumed!

Classes of Mold

4/7/2017 (Permalink)

Like we always say, mold is everywhere and not all molds are harmful to us! Molds are often found in wet, damp places and can vary in color and smell. Mold is put into different categories based on their hazard:

Hazard Class C: While this group of molds are not health hazards – they can cause structural damages, and are recommended to be removed.

Hazard Class B: These are molds that if endured over long periods of time can cause allergic reactions

Hazard Class A: These are the molds we want to identify and remove immediately! These molds create toxins and if not handle correctly the air quality of a structure with steadily decline.

 

If you feel like your home or business might be affected by mold, give us a call at 781-647-9100. While we cannot determine what type of mold it may be – we can remediate it with no worry!