Recent Commercial Posts

From Carpets to Catastrophes: Commercial Cleaning at Hanscom

3/1/2019 (Permalink)

Commercial From Carpets to Catastrophes: Commercial Cleaning at Hanscom Commercial Restoration Cleaning

Many people know SERVPRO as the green trucks you call when you have a flood or fire in your home. You may not be aware that we have extensive experience working on government and commercial projects as well, and our services extend far beyond fire and water damage recovery.

Commercial Cleaning at Hanscom

SERVPRO of Lexington-Bedford completes several jobs each month on Hanscom Air Force Base (HAFB). Housing calls us for carpet cleaning, mold remediation, and water damages. In addition, already this year, we have cleaned ducts, sewage, and a biohazard on the base.

On the civilian side, we have handled a couple of major water losses for the air terminal and control tower in recent years.

FAA Control Tower

In June 2018, a pipe broke in a ceiling inside the FAA control tower and affected six rooms. Our crew performed emergency services including

  • extracting all standing water,
  • removing all unsalvageable carpet and ceiling tiles,
  • installing fans and dehumidifiers to dry the building,
  • installing air filtration devices to clean the air,
  • and applying a plant-based anti-microbial solution to deter microbial growth.

Massport Civilian Air Terminal

In July 2017, torrential downpours flooded the civilian air terminal to five feet deep. Massport called SERVPRO of Lexington-Bedford in for the project. Along with the usual tasks in a water restoration job, this project also included

  • document drying,
  • art restoration,
  • electronics restoration,
  • and wood furniture restoration.

Be Prepared

If you own a business in the area, we want to be your first choice for commercial restoration services. Let us show you why your neighbors trust us to manage the job when things go wrong.

Call 781-861-0500 today to learn more about how we can help your organization be “Ready for whatever happens.” 

Flooded Office Building: Lexington, Mass.

2/15/2019 (Permalink)

Commercial Flooded Office Building: Lexington, Mass. Saving the carpets following an office flood

When your commercial property floods, your primary concern is minimizing the cost to your business and any tenants. The faster you respond to a flood, the sooner you can be fully operational again.

Our franchise professionals make your business continuity our first concern following a loss. When you call us in for a flood in a commercial building, we will begin mitigation as quickly as possible and do our best to coordinate our efforts around your business needs.

Lexington Office Building Flood

Recently, our franchise responded to a water damage in the lower level of an occupied office building in Lexington, Mass. Heavy rain had caused the flooding, which affected the lower walls, contents, and flooring in the kitchen and lab.

Protect Inhabitants

We first installed a 500 HEPA-filtered air filtration device to collect airborne bacteria, spores, and particulates, so employees could safely continue working in the building during the water mitigation.

Three Day Drying Target

Our next concern was the carpets. If we cannot get carpets dry within three days, they are considered permanently contaminated and must be discarded. In order to salvage this carpet, we extracted water from the affected area, lifted the carpet to remove and discard the sodden pad beneath it, and applied a botanical anti-microbial product to the affected sub floor and carpet.

We used LGR dehumidifiers and axial air movers to accelerate evaporation. Once all affected rooms reached the dry standard, we cleaned the flooring.

Certified Professionals

Call SERVPRO of Lexington-Bedford when you have a flooded commercial building. We will work to salvage as much as we can and get your building back to full capacity quickly. All work will be performed by Institute of Inspection Cleaning and Restoration Certification (IICRC) certified technicians, and in accordance with the IICRC S500 Standard for water damage.

Free Emergency Planning for Lexington, Mass. Businesses

11/2/2018 (Permalink)

Commercial Free Emergency Planning for Lexington, Mass. Businesses If you fail to plan for your business surviving a disaster, you are planning to fail

Does your Lexington business have an emergency plan? If a pipe bursts in your building, do occupants know where to shut off the water until a plumber arrives? Can you quickly access all your emergency contact information no matter where you are? 

Free Emergency Planning in Lexington, MA

SERVPRO of Lexington-Bedford offers a free Emergency Ready Profile (ERP) for your business to ensure you are prepared for building disasters.

With our ERP, you will have the information you need to respond quickly and get back in business as soon as possible following a fire, flood, or other catastrophic event. 

Tag Utility Shutoffs

As part of the plan, we will tag your shutoffs for water, gas, electricity, and other key mechanical systems. We will also take a photo of each shutoff and note where to access it, so anyone reading the ERP can act fast when necessary.

Building Contacts

Building owners, facility manager, and human resources manager are among the key personnel you may need to contact quickly in an emergency. We gather all these primary contacts along with direct numbers for first responders and utility companies, so you have all the information you need in one place.

Key Partners

After a disaster, you may need to partner with several different organizations to restore and rebuild. We help you organize your preferred vendors ahead of time in a list that makes it easy for you to reach out and connect with them.

Mobile App

Once we have all the pertinent information and photos, we generate a hard copy report you can keep in your facility. We also store this emergency profile in a mobile app, so you always have the information available at your fingertips and can easily update information when appropriate.

You can request our services directly from the app, and you can easily share it via email with anyone else who needs the information during your disaster response.

Call for Your Free ERP

Our marketing team is available to create an ERP for your business. Call today to schedule a walkthrough of your facility, so you are prepared no matter what happens this winter.

Were Your Fire Extinguishers Recalled in Bedford, Mass.?

10/18/2018 (Permalink)

Commercial Were Your Fire Extinguishers Recalled in Bedford, Mass.? Check your Kidde fire extinguishers to ensure they were not recalled last year

Last November, Kidde Fire Safety issued a recall on several models of fire extinguishers. We advise everyone check their fire extinguishers against the Kidde recall page to confirm that no recalled models remain in their facilities.

Bedford, MA: Check Extinguishers

The Kidde recall applies to certain models with plastic handles or push-button “pindicators”. Visit the recall page to verify whether or not your Kidde fire extinguishers are part of the recall.

Here are some other things to keep in mind regarding your equipment.

Regular Inspections

Fire extinguishers should be inspected and maintained on a regular basis. Facility managers and/or owners should inspect them every month, and a licensed company should be called in to inspect and maintain them annually.

Employee Training

Like any equipment, extinguishers only work properly when handled by someone who knows how to use them. Safety training in your facility should include teaching the proper use of extinguishers.

You could also call in a fire safety company to train all employees at once. Just remember to train new employees as they come on board as well.

Fire Safety Provider

If you would like to connect with a local company that provides fire safety equipment, annual inspections, and training, call our office at 781-861-0500. We will refer you to the team we trust to maintain our equipment.

Plan Ahead To Survive Disasters

Up to 50 percent of businesses will not survive a catastrophic loss like a fire or flood. SERVPRO of Lexington-Bedford offers a free Emergency Ready Profile (ERP) to help local businesses prepare in advance to recover quickly when things go wrong.

Please call us today to learn more about how an ERP can help your business be prepared.

Dental Office Fire Cleanup in Brookline, Mass.

9/26/2018 (Permalink)

Commercial Dental Office Fire Cleanup in Brookline, Mass. We want to help you reopen ASAP following a fire

Who do you call when fire closes your business? You need so many things once you hear the all clear from the fire department:

  • Your building secured,
  • The soot removed from all surfaces,
  • Damaged building materials replaced,
  • Wet materials dried, and
  • HVAC ductwork cleaned.

And you need all these things as soon as possible so you can return to business.

Dental Office Fire Cleanup

When a midday fire all but destroyed a restaurant in a Brookline, Mass. plaza, our franchise offered restoration services to neighboring businesses. An adjacent dental office manager said we would get the job if we could guarantee the office would open the following morning.

The other restoration companies at the scene said we were crazy to take the job. They were sure we could not follow through and we would ruin our reputation by trying and failing.

However, we knew if our crews applied themselves and worked through the night, we could get meet the deadline.

Working Through the Night

As each crew finished their assignments for that day, we sent them to the dental office to pitch in and get the job done. They scrubbed soot from floors, walls, and fixtures. They cleaned ductwork. They removed and replaced ceiling tiles.

Four crews worked through the night. The next morning, that office opened on time and kept its commitment to patient appointments.

Hard To Believe

A competitor who had said the job could not be completed overnight was surprised when he stopped by a couple of days later to find the office open. He said we could not have completed the job so quickly. He suggested we must have misled the customer about the work we did.

Our competitor did not realize that the office manager had stayed on site and supervised our crews through the night. Our customer had no doubt we did what we said we would do in the time we said it would take.

Professionals Committed to Business

When you have a fire, any downtime threatens the life of your business. Employees who cannot work may find new jobs. Customers who depend on your goods and services may seek alternative suppliers. Lost revenue may affect capital investments, shareholder confidence, and the bottom line.

At SERVPRO of Lexington-Bedford, we understand the importance of time in commercial disaster response. We have committed fire restoration professionals who will make your loss “Like it never even happened.” Call us first when fire closes your doors and you need them opened again as soon as possible.

Commercial Water Loss in Lexington Strip Mall

3/20/2018 (Permalink)

Commercial Commercial Water Loss in Lexington Strip Mall When necessary, SERVPRO brings the heat

When the temperatures dip in our area, the pipes start bursting. No matter how many times we warn our clients about the importance of heating their properties, even the vacant ones, every year at least one property owner tries to save a few bucks and ends up spending tens of thousands for restoration.

Lexington, Mass. Strip Mall

At the end of the 2017, Massachusetts was gripped by a deep freeze where temperatures fell below ten degrees for six days in a row. After the first night of the deep freeze, we received a call from a landlord. The sprinkler system in one of his empty commercial units had a burst pipe that affected two of the units in the strip mall.

The water had saturated the main floor of both units and went down into the basement where it froze solid. The water also soaked the circuit breaker box, which left the units without power.

Heat and Power

Before our crew could begin drying this water loss, they had to set up a temporary heating system for the job site to heat the affected units and melt the ice, and they needed a generator to power our equipment. They used an exterior furnace for the main floor and a portable heating unit in the basement.

After the building warmed and the ice in the basement melted, our crew had to extract three inches of standing water from the basement. They also removed wet ceiling tiles and insulation that could not be salvaged and applied a plant-based anti-microbial product to discourage mold growth.

Drying and Restoration

Our crew set up 33 axial air movers (fans) and two LGR dehumidifiers, which took four days to dry the building. The last step was to pressure wash the floors.

Our work was done, but there were still repairs to the sprinkler, electrical, and heating systems and the installation of new insulation and ceiling tiles to be completed. We have to believe this landlord now understands the importance of keeping the heat on through the winter or winterizing the property to prevent burst pipes. 

Trust Professionals

Should your commercial property suffer a burst pipe, be sure to trust SERVPRO franchise professionals to properly dry the facility and protect you from the secondary effects of water damage, including electrocution or mold growth. Our crews have the training and certification to safely make it “Like It Never Even Happened.” 

Commercial Sewer Cleanup

2/9/2018 (Permalink)

Commercial Commercial Sewer Cleanup Call SERVPRO to clean and sanitize following a sewer backup

If you manage a business property, nothing ruins your day quite like a sewer backup. The smell will chase customers away, and the risk of contamination may attract the health department for a surprise inspection.

You want the mess cleaned quickly and you need the reassurance of thorough sanitizing. Fortunately, SERVPRO® of Lexington-Bedford production technicians have the training and equipment to handle sewage safely.

Sewage in Retail Parking Lot

Our franchise took a call recently from a retail property manager in Bedford, Mass. Sewage had backed up into the parking lot leaving an area of about 1600 square feet of contamination. They needed someone onsite quickly to clean the mess and minimize the inconvenience for tenants and their clients.

We mobilized a team to extract the contaminated water from the parking lot. We then pressure washed the pavement to leave it, “Like it never even happened.”

Commercial Emergency Response

We are committed to commercial restoration services. Whether it’s a water damage in a dental office, a restaurant fire, or any other commercial cleaning job that requires immediate attention, you can count on SERVPRO® of Lexington-Bedford to make getting you back in business our highest priority.

Commercial Water Damage Response

12/27/2017 (Permalink)

Commercial Commercial Water Damage Response Our crew will make your commercial water damage its highest priority

When a business suffers a water damage, the top question on the owner’s mind is usually, “How soon will I be back in business?” (Yes, “How much will this cost?” is a close second, but the total cost is usually tied to how much downtime the business suffers.)

At SERVPRO of Lexington-Bedford, we are sensitive to business needs. We understand the importance of getting back to work as soon as possible. 

The 1-4-8 Promise

SERVPRO offers commercial clients a 1-4-8 promise for emergency services.

  1. We will respond to a commercial emergency call within one hour.
  2. A crew will arrive onsite within four hours to begin mitigation services.
  3. Within eight business hours, a scope of the loss and estimate for restoration will be discussed with the insurer or property manager.

At our franchise, we average significantly better than the promise. Most calls are returned within twenty minutes. And we rarely need four hours to rally the troops.

Cold Weather Is Here

We have already had a tease of what winter holds for Lexington and Bedford this year, with an ice storm overnight December 23rd and snow storms on December 9th and 25th. Now we are bracing for several days of frigid temperatures. 

Frigid temperatures invariably lead to frozen pipes. Consider boosting the heat in your business overnight when the temperature dips below 10 degrees, and drip water from taps to keep the water moving. Check your buildings daily over the long weekend.  

If your Middlesex County business should suffer a water damage from frozen pipes, call our office as soon as possible. We can help make it “Like it never even happened.”

Free Business Emergency Planning in Bedford, Mass

11/7/2017 (Permalink)

Commercial Free Business Emergency Planning in Bedford, Mass Schedule an appointment today to begin your free Emergency Ready Profile

SERVPRO® of Lexington-Bedford wants your business to be ready for whatever happens. We know that more prepared you are in advance, the better your outcome will be following a flood, fire or other disaster. Therefore, we offer a free Emergency Ready Profile (ERP) that will help you plan ahead and ensure you have all your information at your fingertips.

Emergency Ready Profile

The SERVPRO® ERP is a document that gathers information about your organization’s emergency response contacts and notes key shutoffs in your facility. In most cases, we can complete a walkthrough of your facility within fifteen to thirty minutes.

We will create a hard copy of the ERP to store at your facility. We also create a digital version you can download to your phone using the SERVPRO® Ready Plan App. This puts all pertinent information at your fingertips, and allows you to quickly share your ERP with others during an emergency. You can also update the digital ERP whenever necessary. 

For those who manage multiple properties, the Ready Plan App organizes all your information by building, making it very easy to oversee every property during an emergency. 

Plan to Survive

According to FEMA, nearly 40% of businesses that close due to a disaster will not reopen. Of those that do reopen, 75% of them have an emergency plan in place. 

We would like to help every Bedford, Mass. business be prepared to survive a disaster. There is no charge for this service. Please call 781-861-0500 today so we can get started on your Emergency Ready Profile before winter is here.

Commercial Duct Cleaning in Lexington, Mass

11/7/2017 (Permalink)

Commercial Commercial Duct Cleaning in Lexington, Mass Call today for a free commercial air duct cleaning estimate

SERVPRO® of Lexington-Bedford offers duct cleaning services to businesses of all sizes in Lexington, Mass. We use a push-pull system, blowing from one end and vacuuming from the other while our brushes stir up debris stuck to the duct walls.

Why Clean the Ducts?

We recommend air duct cleaning to improve the quality of air for everyone in the building. Modern commercial buildings are designed to be airtight. This sealed environment prevents the loss of hot and cold air and saves on energy costs associated with these losses, but people in the building end up breathing the same air over and over. 

In addition, dust, dead skin cells, and microbes accumulate in the ducts. This buildup can provide a perfect home for mold if humidity ever rises in the building.

Finally, the buildup on the walls of the ducts can restrict air flow making your HVAC system run inefficiently.

Commercial Duct Cleaning - Free Estimates

Here at SERVPRO®, we provide free duct cleaning estimates. Call to schedule your estimate today at 781-861-0500. Your customers and employees will breathe easier when the air is clean. 

Who Cleans a Hotel Tennis Court on Short Notice?

9/27/2017 (Permalink)

Commercial Who Cleans a Hotel Tennis Court on Short Notice? SERVPRO Cleans Tennis Court in Time for Tournament

Here at SERVPRO® of Lexington-Bedford, we help out in all kinds of emergencies. A few years ago, we were called in to do emergency cleaning of a tennis court at a hotel in Bedford, Massachusetts.

Tennis Court Covered in Paint Dust

The day before a tennis tournament, someone painted the ceiling of an indoor tennis court without protecting the surface of the court. The paint spray created droplets which dried before they hit the ground, covering the court and the walls with a fine, white dust.

The manager explains her situation that morning in our testimonial video. She had a tournament starting that afternoon. “So when I walked in and I saw the condition of my tennis court, I panicked. This would have been a violation of the contract, and I really didn’t know what I was going to do at that point.”

Saving the Day and the Tournament

“Steve mobilized a team very, very quickly. It was just an amazing amount of work that had to be accomplished in a very short amount of time.”

Our franchise sent four crew members to HEPA vacuum and pressure wash the floors. Then they had to dry the court. They managed to complete the job just minutes before the teams arrived for the tournament. 

“I would absolutely recommend SERVPRO®. They’re a wonderful business partner.”

If you have a crisis that involves cleaning or restoration, partner with a team that has provided commercial services in Lexington, Mass. and Bedford, Mass. for over thirty years.

Commercial Help

6/7/2017 (Permalink)

While SERVPRO is mostly known for residential water and fire restoration, it is important to know that we can also handle commercial losses! Those losses go beyond just water and fire though as we remediate mold as well as provide general cleaning services.

We know when emergencies happen there is a lot at stake -- especially at commercial properties! Why not have help at your fingertips with SERVPRO's Ready App!

Use this for your home and business, as a owner, property manager, risk manager and facility management. When you create an Emergency Ready Profile (ERP) using the Ready App it gives us access to critical facility information that helps speed up our response time.

If you want helping setting up an ERP, call us at 781-647-9100 and we can set up to have one of our Marketing Representatives walk you through the process!

The Roof is on Fire!

3/13/2017 (Permalink)

We’ve all done and said it. We have all “raised the roof” at some point because it was on metaphorical fire. But what does one do when it is literal? In non-musical proportions, this recently happened to one of our local businesses.  Boston Rhythmic, a rhythmic gymnastics school, had a fire in their Watertown location.  Their roof was literally on fire. Their sprinkler system managed to retard the fire from spreading but water damage ensued.

To paraphrase the owner of the company, she never thought she would face that type of disaster. Never her business. Water had spread at the back end of the facility and the bathrooms were nonfunctional by the time the restoration crew arrived.

It is at these types of circumstances that we are forced to respect the wisdom: better safe than sorry. SERVPRO offers Emergency Ready Profiles to give business owners peace of mind as they become disaster ready. ERP’s are a free service we provide to consolidate all building information to respond to any disaster, small or large. Whether it is knowing the where the electric shutoff is to your main building to have the property owner’s contact information, ERP’s allow SERVPRO to respond to your needs in a timely manner.

Why raise the roof when you can prepare for the fire? 

Prepare your Commercial property for a Hurricane!

3/1/2017 (Permalink)

Just 3 months ago, SERVPROs from all over the country headed to Virginia Beach and North Carolina to help residents and businesses affected by Hurricane Matthew. Commercial losses are just as important as residential ones and SERVPRO strives to get you back into business in a timely manner. We know how many factors go into getting your business back on track after a disaster so here are some things to take into consideration


Planning


- Review the property insurance with an insurance agent to determine concerns of a hurricane


- Write up some protective procedures for not only the structure of the business but also the contents


- Inform key employees of what their responsibilities are in regards to hurricane procedures and even try to set up an employee training program


- Consider having these protective tools on hand: heavy plastic sheeting, duct tape, masking tape, sandbags, an emergency generator, storm shutters, chain saw, large pieces of plywood and hand tools


- Make a plan for the protection of your computer files


Preparedness


- Monitor a local radio or television station that gives official emergency information and instructions


- Document the interior and the exterior of your business with pictures! This helps significantly with insurance claims


- Package insurance policies and financial records into waterproof containers so you have quick and accurate information to provide


Building Exterior


- Clean all the drains, gutters and downspouts of the property


- Remove antenna or loose objects from the room


- Bring in things that are usually left outside, remove outdoor signs and secure loose objects that can cause possible damage if there are strong winds


- If the property has glass frontage, clear the area as much as possible and board it up with shutters or wood. If you do not have shutters or boards, try masking or duct tape and tape the window in an “X” fashion to reduce shattering.


Building Interior


- Move things away from the windows to avoid water damage


- Clear flat surfaces of small loose objects and take down all loosely secured pictures, plaques


- Relocate files, boxes, computers, office machines and other equipment to the driest place in the building. Try not to leave boxes on the floor and remove contents within lower file cabinet drawers to a secure location


- Try to keep an inventory of where all things were relocated so when it is time to unpack you’re saving time!


- Disconnect electronics and equipment and try to secure with tarpaulins and tape.


 


Last but not least, do not hesitate to contact your local SERVPRO. We are faster to any sized disaster and there is no loss we cannot handle!

Post-Construction Cleanup

11/18/2016 (Permalink)

SERVPRO does services outside of water and fire mitigation restoration! Structural integrity materials, labor safety, customer satisfaction and deadlines - the list goes on when building a commercial facility. The bottom line, however, is you are responsible for getting the doors open on time.

Once the floors are down and the drywall is up, it's time to remove the debris and dirt in order to lay carpet, paint and decorate. SERVPRO can provide debris removal services to prepare the building for interior design. 

During the construction phase, a building can trap moisture and excessive moisture can result in mold growth. SERVPRO can help eliminate moisture and prevent potential mold growth. 

Post Construction Services we provide:

  • Carpet, resilient and non-resilient floor prep and finish
  • Ceilings, walls and fixture cleaning
  • Deodorization
  • Air Duct Cleaning
  • Debris Removal (if necessary)
  • Window Cleaning

Escape Planning for your Business

11/17/2016 (Permalink)

An emergency escape plan is not required for all business, OSHA (Occupational Safety and Health Administration) recommends building an emergency action plan to protect yourself, your employees, and your business during an Emergency situation. Here are some tips:

  • Organize an Emergency Preparedness Procedures review with employees to review your company's emergency plans.
    • You may wish to select an individual(s) to lead and coordinate your emergency plan. 
  • Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees.
    • Ensure all exits and routes are clearly marked and well lit, wide enough to accommodate the number of evacuating personnel, and unobstructed and clear of debris at all time.
  • Conduct office evacuation exercises and drills.
    • Designate a safe spot outside of the facility where employees can regroup, recover and conduct a head count. Once completed, evaluate how well the plan worked and if additional training or exercises are needed. 

Your Business & Indoor Air Quality

11/17/2016 (Permalink)

Did you know that healthier air saves you money?

Sick building syndrome became apparent as groups of people displayed similar symptoms after having spent extended periods of time in buildings with poor air quality. While mold is naturally found in the environment, an abundance of mold can cause illnesses and SERVPRO recommends it needs to be removed immediately.

The World Health Organization says that poor indoor air quality costs $60 billion in employee sick leave and lost production. As a business owner, your responsibility is to provide proper maintenance and prompt response to any situation that could cause illness or health concerns. 

You have one chance to make a first impression with your customers. SERVPRO can create a clean, fresh and long lasting impression by providing carpet cleanings, general structure cleanings, upholstery cleanings, HVAC & air duct systems.

Plan To STAY In Business

11/17/2016 (Permalink)

Disasters not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster. 

Step 1: Plan to stay in business

Step 2: Encourage your people to become Ready

Step 3: Protect your investment

Tips to help your business be Ready:

  • Update and Distribute Emergency Contact information to your Employees
    • Additionally, you can create and distribute a list of important emergency numbers in the areas you do business.
  • Organize an Emergency Preparedness Procedures review with employees to review your company's emergency plan.
  • Conduct Office Evacuation/Shelter-in-Place Exercises and Drills.
    • Once completed, evaluate how well they worked and if additional training or exercises are needed.
  • Put Emergency Items on Display
    • Showcase an Emergency Supply Kit in your break room or other high-traffic locations and encourage employees to get their Emergency Supply Kits for their homes.