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Commercial Fire Restoration in Lexington, Mass.

5/14/2019 (Permalink)

Commercial Commercial Fire Restoration in Lexington, Mass. After a fire, call in SERVPRO for certified fire restoration professionals.

After a fire in your Lexington facility, your overwhelming concern may be “When will we be back in business?” Here at SERVPRO of Lexington-Bedford we have been helping businesses minimize their losses and downtime following a commercial fire loss for thirty-five years.

1-4-8 Commercial Fire Response

When you call us to report your fire, no matter what time of day or night, you will speak with a customer service professional who will initiate SERVPRO’s 1-4-8 emergency response.

One – you will be speaking with someone in our franchise certified in fire restoration within one hour tops. One hour is the promise, but our average is around twenty minutes.

Four – you will have someone from our franchise at your facility within four hours. That’s the SERVPRO promise, but again, we usually beat that. We understand you need help immediately and send our crews as quickly as possible to secure the scene.

Eight – your adjuster will have a scope of the job within eight business hours. We want to be as transparent as possible so you understand the work that must be completed and can plan for how long that may take.

Commercial Fire Restoration

Every fire job is different, but these are some of things we will address when restoring your facility:

  • Safety
  • Water Damage
  • Air Quality
  • Salvage Sort
  • Soot Cleaning

Safety

In general, your first responsibility is to ensure everyone’s safety by securing the property and turning off utilities if warranted.

Water Damage

You will likely have water damage stemming from the efforts of firefighters to control the blaze. This will need to be dried before cleaning can begin.

Air Quality

The air inside your facility will contain harmful chemicals and particulates. Our commercial fire restoration crew will don the appropriate safety gear, set up containment if needed to keep contaminated areas isolated, and begin filtering the air to remove particulates.

Salvage Sort

Many items will be salvageable, especially if we can get in and starting drying right away. Others will not. We will help you understand what we may be able to save and what is better to be discarded and replaced.

Soot Cleanup

Finally, you need the soot cleaned from every surface the smoke reached, including inside your HVAC ductwork.

Here To Help

SERVPRO of Lexington-Bedford is here to help in your time of need. Should your Lexington facility suffer a fire, call us immediately at 781-861-0500. We want to minimize the damage and get you back in business as soon as possible.

Arson Awareness Week 2019

5/6/2019 (Permalink)

Arson Awareness Week

The week of 5/5/19-5/11/19 is Arson Awareness Week. The focus for this year is “Preventing Arson at Construction Sites.” To see how you can help, check out this article from the U.S Fire Administration.

Fire Protection Technology

In the event a fire occurs, it is important your property is equipped with the correct and up to date fire protection technology. It is very important to have your home or business equipped with this technology, it could end up saving not only your property but also yourself. The USFA provides a list of the technology you should have and the importance of each one.

Awareness is Key

Preventing damage from happening to your property first starts with being aware. Taking steps to have better knowledge about the surroundings of your property will help you be better prepared in the event an emergency happens. USFA provides information on how contractors and the community, and first responders and inspectors can have better knowledge about a construction site. 

Best Practices

These tips should help you to be better aware and prepare your property better in the case of a fire. Fires can occur naturally or it could be caused by someone. It is always important to be on the lookout for suspicious behavior around any property, and also construction sites.

Bedford, Mass: Commercial Duct Cleaning

4/26/2019 (Permalink)

Commercial Bedford, Mass: Commercial Duct Cleaning Dirty vents are a sign of dirty ducts

Spring has sprung. Have you scheduled a duct cleaning for your Bedford, Mass. business?

Are Your Vents Clean?

Check the vents that pull air into your HVAC system. Are they dusty and collecting cobwebs? How about the ones that deliver heat and air conditioning into your space?

Remember, no matter how well you clean your vents, the material you see on the outside is present inside the ductwork.

Can you see inside the ductwork? If you can, you will understand how important it is to clean your system.

What’s in Your Ducts?

Dust and other particulates accumulate on the walls of your ducts. This dust traps mold and pollen. Simply vacuuming a vent does not get at all the residue stuck to the walls throughout the system.

Mold Growth

During periods of high humidity, the residue in your ducts may provide the perfect conditions for microbial grow. Mold and other microbes release spores that can have negative health effects on your employees and customers.

Clogged Filters

Particulates in the air clog the filters in your HVAC system. Sure, you can—and should--change the filter as directed by your HVAC professional, but changing filters doesn’t get at all the debris in the ducts.

Replacement filters can become clogged again the first time you run the system if loose debris remains in the ductwork. A system with clogged filters is inefficient and may be more expensive to maintain in the long run.

Odors

Your company’s ductwork can trap smells that you and your employees have grown noseblind to. Customers and vendors will smell these unpleasant odors and could form a negative impression of your business.

Spring Duct Cleaning

Spring is a great time to clear out the cobwebs and debris. Our crews use a push/pull system that gets all the way through the system. They also have many different whips and brushes they use to loosen debris along the walls of the ductwork.

Your building will immediately smell fresher. Employees will breathe easier knowing you improved their work environment. And everyone who visits will be left with a better impression of your company.

How Much?

For simple systems, we can give you a phone quote if you know how many vents you have. Bigger, more complicated systems may require a site visit and review of your engineering plans.

Either way, the estimate is free. Call us today at 781-861-0500 to schedule your commercial duct cleaning.

SERVPRO Prepares Lexington, MA For Any Size Disaster

4/26/2019 (Permalink)

Hurricane Preparedness Week

We never think the impossible can happen to us, until it does.

We always try to be prepared for any disaster so when they do occur, we know exactly what to do.

Hurricane Preparedness

Sunday, May 5 is the start of the Hurricane Preparedness Week. We want to help you by providing you with must-know tips and resources for any size disaster.

How to Prepare

It's difficult to think ahead for what you will need in the wake of an emergency. In the moment of an emergency it can be difficult to calmly and quickly think of all the things you will need.

SERVPRO has a Ready Plan so you can prepare your home in case of a disaster. We believe it is important to be able to help you protect your property so you can focus on your personal safety in the event of a disaster.

FEMA (Federal Emergency Management Agency) provides useful information on how to prepare before a hurricane, the moments leading up to when a hurricane will strike, and when a hurricane hits.

Our Mission

We want to be able to help people have peace of mind for any disaster that comes their way. Whether it is a thunderstorm or hurricane, SERVPRO is faster to any size disaster. 

Disaster Services in Bedford, Mass.

4/24/2019 (Permalink)

Why SERVPRO Disaster Services in Bedford, Mass. SERVPRO Storm Team sends in reinforcements

Here in New England, the weather can be crazy from day to day and season to season. Over the past few years, ice dams, tornadoes, and microburst flooding have taken toll in our area.

Bedford, MA Disaster Services

When you are hit with a weather disaster, you need a partner to help you restore your building as soon as possible. You can count on SERVPRO of Lexington-Bedford.

Our locally-owned franchise has been helping your Bedford neighbors recover from weather disasters for thirty-five years. We have the knowledge and technology to save what can be saved, remove what cannot, and dry whatever is left.

National Support

As a member of the SERVPRO family of franchises, we have a nationwide network of franchises that can come to our assistance during widespread emergencies that exhaust local resources.

We also have the benefit of training from our corporate office and supporting software like DryBook so we can be certain we hold our employees to the highest standards of our industry.

Restoration First

After the devastation of a flood or fire, time is of the essence. The longer you are displaced or your business is interrupted, the bigger the toll of the event on your life.

SERVPRO approaches every loss with a “restore first” mentality. Whatever we can save, we will. This keeps the cost of claims down, yes, but it also keeps the cost to your family or employees down as well.

Trust Local Professionals

When the weather takes a turn for the worse and leaves you with storm damage, call us at 781-861-0500 so we can help reduce the impact of a disaster on your home or business.

SERVPRO Admin Professionals: We Could Not Do It Without Them

4/24/2019 (Permalink)

Why SERVPRO SERVPRO Admin Professionals: We Could Not Do It Without Them National Administrative Professionals Day: Thanks for all you do, Roy and Janetlie!

At SERVPRO of Lexington-Bedford, we are indebted to our office team. Office Manager Roy and Administrative Assistant Janetlie keep everything on track while managing any changes that emergencies may present.

Emergencies Happen

We are in the business of emergency response. SERVPRO franchises have to be ready to send relief right away when needed while managing the expectations of less urgent customers. Our administrative team must keep us focused on the big picture and make sure all customers are satisfied.

Roy and Janetlie rise to the challenge of changing priorities. They provide excellent customer communication and reassure callers who are having the worst day imaginable and need assistance immediately.

So Much To Do

Office support in our industry includes

  • bookkeeping,
  • billing,
  • managing schedules,
  • responding to complaints,
  • and making sure we provide all the proper information and documentation to insurance companies.

We aren’t always sure how much Roy and Janetlie do because they do it so well. But we are always sure we wouldn’t want to do our jobs without them.

When you call us for emergency services, you receive the expertise of owners with 35 years of experience and production crews with up-to-date industry training and certification. You also receive customer service from two of the best administrative professionals in town.

Happy National Administrative Professionals Day, Roy and Janetlie!

National Plumbers Day

4/24/2019 (Permalink)

Water Damage National Plumbers Day We want to buy you a cup of coffee for National Plumbers Day!

National Plumbers Day is April 25 and we want to celebrate. Plumbers don’t always get the respect they deserve, and we would like to recognize all the hard work they do to create a sanitary environment for all of us

Can We Buy You a Cup?

This year we are offering a free cup of coffee to plumbers in our service area.

We invite plumbers in our area to call our office today at 781-861-0500 to claim a coffee gift card.

We are also having a raffle for a bigger prize. We will enter all plumbers who call in that drawing.

Plumbers Rule

We get it. You wedge yourself into tight spaces, you solve plumbing challenges, and you make sure clean water comes in and nasty water goes out. Not many are willing to do the things you do.

Thanks for All You Do

Thanks so much creating a sanitary environment in our homes and offices. Plumbing isn’t always a pleasant profession, and we appreciate that you do this job anyway.

SERVPRO Easter Basket Giveaway

4/23/2019 (Permalink)

Why SERVPRO SERVPRO Easter Basket Giveaway Cole and Allie were very excited when they saw everything they had won.

SERVPRO of Lexington-Bedford wanted to give back to our customers this Easter.

Easter Basket

We held a Facebook giveaway that they could enter for a chance to win our Easter basket.

We filled the basket with Easter candies, a coffee mug, Market Basket gift card, and some other SERVPRO goodies.

Facebook Entry

What did our customers have to do to enter? All they had to do was like our Facebook page and share the post with their friends.

The period to enter the giveaway lasted for about 2 weeks. At the end of that period we put all the names of those who entered in a hat and drew the winner.

Happy Winners

The lucky winners of the basket were Lisamarie and her two children Cole and Allie. They were ecstatic to hear they won the basket!

Like us on Facebook so you can stay up to date with our latest news and upcoming events and contests!

SERVPRO attends Waltham High School Career Fair

4/23/2019 (Permalink)

Community SERVPRO attends Waltham High School Career Fair Our table set-up at the Waltham High School career fair.

SERVPRO of Lexington-Bedford was lucky enough to be one of the many companies that were in attendance at the Waltham High School “Do in 2” Career Fair. We sent one of our Project Managers and one of our Marketing reps to represent our franchise. We were able to further educate those students who had an idea about the restoration industry, while also teaching a lot of kids who knew little to nothing about what we do here at SERVPRO. We decorated our table with green drawstring bags (these were a hit with the students), pens, paper, candy, etc. Many of the students showed interest in our company and the restoration industry. Many of the students were interested in joining our team after learning about what we do.

Choose SERVPRO for IICRC-Trained and -Certified Employees in Lexington, Mass.

4/9/2019 (Permalink)

Why SERVPRO Choose SERVPRO for IICRC-Trained and -Certified Employees in Lexington, Mass. IICRC-certified crews restore your property to industry standards

At SERVPRO of Lexington-Bedford, we pride ourselves on handling every job by the book. Which particular book depends on the job.

IICRC

We follow the recommendations of a third party certification organization called the Institute for Inspection Cleaning and Restoration Certification (IICRC). The IICRC publishes the restoration standards for our industry. It approves our training programs and issues certifications to our employees when they pass certifying exams. 

Water Damage

The S500 Standard and Reference Guide for Water Damage and Restoration is the most important standard published by the IICRC for our purposes. Water restoration can account for up to 80 percent of our revenue, and even fire restoration and mold remediation jobs often include water damage that we need to address.

Our crews learn the science of drying. They understand the impact of temperature and humidity on the drying process. They know our equipment and how to set it up properly to facilitate drying.

They understand safety on the job site as well and often must instruct clients in this area.

Fire Damage

The S700 Standard for Fire and Smoke Damage Restoration guides our fire and soot cleanup efforts. Heat, soot, and smoke damage add another layer of complexity to the already challenging nature of cleaning in the wake of a disaster. 

Again, safety is paramount. Fire damage is not always apparent on the surface. IICRC-approved training teaches fire restoration technicians the hazards to watch for and how to stay safe.

Mold Remediation

We reference The S520 Standard and Reference Guide for Professional Mold Remediation for the correct procedures for treatment of microbial contamination.

Additional Certifications

Members of our team also hold additional certifications in the standards for trauma and crime scene cleanup and many other specialty restoration situations we may face.

Choosing the right restoration company following a disaster is imperative to avoid delays, get the job done correctly, and prevent secondary damage in the months and years ahead. Call SERVPRO of Lexington-Bedford for crews with the training, certifications, and experience to get your property restored correctly.